Provide the conversation between manager and customer in the given scenario.

1. A customer feels you have ripped them off.

2. You receive a complaint about a rude employee.

3. The customer has defective merchandise.

4. The customer is agitated.

5. When you need to clarify commitments.

6. When you don't have the answer.

7. When a customer insults your competence.

8. When a customer is experiencing language barrier.

9. When a customer has a negative attitude about your company due to past experiences.

10. When a customer asks to be served ahead of other waiting customers.