Providing excellent service cannot be achieved by a single individual. Many people must work hard to ensure service satisfaction by means of effective paperwork, delivery, and the product itself in the long$-$term. What you need to create is not just good client service, but a complete context of good client service, in which there is no flaw. Efforts are being made in the South African public sector to rectify this by means of the principles known as "Batho Pele". With the use of relevant and practical examples, answer the following questions

:$1\mathrm{.}1$The Batho Pele Principles apply equally to an institution's internal and external clients. Differentiate between internal and external clients and explain how they interact to provide quality service.

$1\mathrm{.}2$Describe the nature of counsel that you would give to employees when dealing with difficult clients.

Use harvard style of referencing in text and in list of sources