Pt 1. Read carefully through the paragraph below, and decide which of the options A-D is correct. The organizational structure at Road House, a recreational vehicle manufacturer, is segmented into operations, sales, and production. Road House managers have limited decision-making control and each oversees many workers. As always in manufacturing, efficiency is a primary goal, so Road House managers must perfect their work, even on routine tasks, and must closely track how they utilize resources. Multiple Choice

Road House managers struggle with delegation which can hurt productivity.

The RV industry is competitive and best served by a matrix structure.

Road House employees cannot be trusted to work hard, so managers must watch their every move.

Road House does not have a clear division of labor.

Pt 2. A couple from out-of-town stopped Keenan on the street and asked him for directions. Which of the following reactions could indicate a feedback barrier?

Multiple Choice

• The couple asked additional questions about Keenans favorite local restaurants.

• The couple asked Keenan to speak into their translation app to understand his directions in their native language.

• The couple smiled and thanked Keenan, but did not repeat the directions back to him.

• The couple paraphrased the directions that Keenan had shared and then walked away.

  Pt 3. An advertising firm wants to begin using AI to sort through lists of customers, verify contact information, and segment names by target demographics. The leaders of the advertising firm know that

  Multiple Choice

• implementation is the biggest AI challenge.

• predictive analytics uses algorithms to explain why last years sales were low.

• robotic process automation will cost more than machine learning.

• they will no longer need any humans to develop advertisements.

  Pt 4. Neveah, a manager, senses that her employee Akeno has low self-esteem. Which of the following might Neveah implement in her attempt to raise Akenos self-esteem?

  Multiple Choice

• Neveah should provide frequent reminders to Akeno about improving his weaknesses.

• Neveah should increase the structure and routine in Akenos typical work day.

• Neveah should avoid giving Akeno any negative feedback and should delegate tasks to other employees.

• Neveah should remind Akeno that he is dependable and always makes the customers feel welcome.