PureDrop Bottling Sdn Bhd is a certified ISO $9001$:$2015$ company that produces bottled drinking water. As part of its strategic plan, the company expanded into flavoured beverages. However, during a recent surveillance audit, several concerns were raised:

$1.$ The risk assessment was last updated two years ago and does not include the new flavoured beverage line.

$2.$ No formal opportunity assessment was conducted before launching the new product, leading to inconsistent marketing and operational planning.

$3.$ Customer complaints about new product quality were increasing, but there was no link between these issues and the organisation$$s risk mitigation process.

$4.$ Employees were unaware of the risk management strategy, and no training had been conducted.

$5.$There was no documented process to evaluate the effectiveness of actions taken to address risks and opportunities.

$($a$)$State the importance of planning for risks and opportunities under Clause $6\mathrm{.}1.$

$(4)$

$($b$)$Elaborate on how PureDrop Bottling Sdn Bhd has failed to meet the requirements of Clause $6\mathrm{.}1.$

$(8)$

$($c$)$Determine four $(4)$ potential improvements to bring the organisation into compliance with ISO $9001$:$2015.$