Purpose: Everyday individuals effectively and professionally communicate bPurpose: Everyday individuals effectively and professionally communicate by creating well-organized written and oral business-oriented messages that are

1. Adapted to audience (stakeholders) needs.
2. Culturally aware and bias-free.
3. Clear, concise, well-articulated, and appropriate to business requests.
4. Free from major grammar and writing mechanics errors.
5. Positive, courteous, and written in the appropriate voice.

Directions: Revise the following sentences based on your acquired knowledge from reading Chapter 4.

The You Attitude [LO-1] Rewrite the following sentences to reflect your audiences viewpoint.(Hint: Replace the I and We Pronouns with You.)

1. 4-11. We request that you include the order number with your inquiry.
2. 4-12. We insist that you always bring your credit card to the store.
3. 4-13. I cant get my reports in on time if you wont finalize the sales data.
4. 4-14. As a measure of our goodwill, we are sending the refund for $25.

The You Attitude

4-11 Example: Your order number is required with your inquiry.

4-12

4-13

4-14

Emphasizing the Positive [LO-1] Revise these sentences to be positive rather than negative.

1. 4-15. To avoid damage to your credit rating, please remit payment within 10 days.
2. 4-16. We dont give refunds for returned merchandise that is soiled.
3. 4-17. You should have realized that waterbeds will freeze in unheated houses during winter. Therefore, our guarantee does not cover the valve damage and you must pay the $9.50 valve-replacement fee (plus postage).

Emphasize the Positive

4-15 Example: Please remit your payment within 10 days to keep your good credit rating.

4-16

4-17

Courteous Communication [LO-1] Revise the following sentences to make them more courteous.

1. 4-22. You claim that you mailed your check last Thursday, but we have not received it.
2. 4-23. It is not our policy to exchange sale items, especially after they have been worn.
3. 4-24. You neglected to sign the enclosed contract.
4. 4-25. You failed to enclose your instructions for your new will.

y creating well-organized written and oral business-oriented messages