Question: Q 1 1 . Read the text and table which is related to the below quote from the case. ( i ) What is the

Q11. Read the text and table which is related to the below quote from the case. (i) What is the key result that Harrahs is looking for? (ii) How? (iii) What is the Lesson? Why?
Q12. Read the text and table which is related to the below quote from the case. (i) What is the key result that Harrahs is looking for? (ii) How? (iii) What is the Lesson? Why?

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