Q -1 . Define quality .

( b ) What is the difference between value perspective and conformance perspective of quality ? Explain with examples .

Q -2 . Describe what are eight dimensions of quality ?

Q -3 . Identify the four costs of quality . Which one is hardest to evaluate ? Explain .

( b ) Describe what do you understand by total quality management ?

Q -4 . On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room . You noted the comfort of the accommodations , the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system . What is this dimension of quality known as ?

Q -5 . The Shelly Group has leased a new copier that costs $ 760 per month plus $ 0.08 for each copy . What is the total cost if Shelly makes 5 , 000 copies a month ? If it makes 10 , 000 copies a month ? What is the per-copy cost at 5 , 000 copies ? At 10 , 000 copies ?