Q 1) How is Services Operations management different than Product Operations management?

Q 2) Explain Christopher Lovelocks five services classification techniques. Give suitable Indian examples to support your answers.

Q 3) The below data is about Weighted population distances between 6 village hamlets, where the local government body plans to open primary health care facilities. Advise the government about the best sequence to open these outlets since all the outlets cannot be opened at once.

	Village A	Village B	Village C	Village D	Village E	Village F
Village A	---	35	40	15	25	8
Village B	32	---	20	15	35	45
Village C	45	22	---	10	18	35
Village D	12	18	15	---	25	15
Village E	28	38	15	26	---	40
Village F	12	40	30	12	35	---

Table of Weighted Population Distances.

Q 4) Explain your understanding of the concept of Benchmarking & why are services benchmarking is more difficult than product benchmarking?

Q 5) Data is provided about 8 transport depots. Identify the inefficient depot and set a target for the inefficient depot to be efficient.

Bus Depot	City Served	Ticket Sales	Freight Sales	Labour Hours	Facility Dollars
1	Philadelphia	700	300	40	500
2	Baltimore	300	600	50	500
3	Washington	200	700	50	400
4	Richmond	400	600	50	500
5	Raleigh	500	400	40	400
6	Charleston	500	500	50	500
7	Savannah	800	500	40	600
8	Jacksonville	300	200	30	400