Q 1

Intangible assets would NOT include

Select one:

a. Organizational culture

b. Employee skills and knowledge

c. Equipment owned by the business

d. Goodwill

Q2

Which of the following tools translates an organization's strategy into a number of performance measures (both financial and non-financial)?

Select one:

a. Balanced scorecard

b. Operations budget

c. Mission and objectives

d. Environmental analysis

e. Value chain analysis

Q3

Carol's Cupcakes would like to report a measure of profitability on her BSC. Under which perspective should she include this measure?

Select one:

a. Customer perspective

b. Internal business process perspective

c. Financial perspective

d. Learning and growth perspective

Q4

Andrew Finning, the CFO for New Bank, wants to measure the increase in the number of loan applications on the bank's BSC. In which perspective should this measure be included?

Select one:

a. Customer Perspective

b. Internal business process perspective

c. Financial perspective

d. Learning and growth perspective