Q$1$: Operational improvement can be applied to

A$-$ The processes that have a bottleneck in the conversion of inputs into outputs

B$-$ The processes that are converting the firm's inputs into outputs

C$-$ Any process within an organization

Q$2$: A linear process for renewing passports is composed of four steps with the following output rates each: A$(5$passports$/$day$)->$B$(20$ passports$/$day$)-->$C$(16$passports$/$day$)->$D$(10$ passports$/$day$).$The bottleneck of the process is

A$-$ Step A

B$-$ Step C

C$-$ Step B

Q$3$: The cycle time of a process

A$-$ Is the cycle time of the resource with the longest cycle time

B$-$ is the sum of the cycle times of its resources

C$-$ Is the product of the throughput time by the work in progress

Q$4$: A shipyard is launching a new vessel production project and is concerned about financial loss risks due to fluctuations in the price of steel. If the shipyard underwrites a derivatives contract in which it agrees to buy the required quantity of steel for the ship at a specified price on a particular date in the future, they are pursuing a risk management strategy focused on

A$-$ Risk mitigation.

B$-$ Risk prevention

C$-$ Risk regulation

Q$5$: A linear process for renewing passports is composed of four steps with the following output rates each: A$(20$ min$/$passports$)->$B$(50$ min$/$passports$)->$C$(25$ min$/$passports$)->$D$(50$ min$/$passports$).$ Assuming that no work in progress is left at the end of a working day, in a $8-$hours working day theprocess can produce:

A$-10$

B$-11$

C$-3$

Q$6$: Reducing the planned duration of a project requires

A$-$ Accelerating but not overlapping activities on the critical path

B$-$ Overlapping but not accelerating activities on the critical path

C$-$Accelerating or overlapping activities on the critical path

Q$7$: The fundamental use of a Gannt diagram in the context of a project is

A$-$ To check for resource saturation for each phase of the project$)$

B$-$ To identify the bottleneck for each phase of the project

C$-$ To get an overall view of the timing of each phase of the project

Q$8$: Improving a jumbled flow process entails

A$-$ Tightly controlling where bottlenecks build up and relieve them as they occur

B$-$ Tightly specifying activities and standardize flows across resources

C$-$ Increasing the specialization of resources $($people$,$ equipment, etc$)$

Q$9$: One key challenge in managing employees operating in a linear process is

A$-$ Ensuring work consistency and compliance $($Perplexity$)$

B$-$ Relieving from overload employees who face temporary large backlogs $($Poe$)$

C$-$ Making sure that employees can address creatively unexpected situations

Q$10$: A project is characterized by the following activities, duration, and precedence constraints:

$*$ A$(5$ weeks$).$no predecessors

$*$ B$(1$ weeks$),$A

$*$ C$(5$ weeks$).$B

$*$ D$(1$ weeks$),$C&F

$*$ E$(3$ weeks$),$A

$*$ F$(3$ weeks$),$E

How much can activity B be delayed without increasing project duration?

A$-1$ week

B$-12$ weeks

C$-0$ weeks

Q$11$: The ability of an organization to react to unforeseen risks is better mitigated by

A$-$ Creating a command and control center operating based on well$-$defined contingency plans

B$-$ Creating an organization where people are aware of the ongoing operational conditions of its operations and share a concern for failure

C$-$ Creating an organization with clear glitch mitigation routines.

Q$12$: A project is characterized by the following activities, duration, and precedence constraints:

$*$ A$(5$ weeks$),$ no predecessors

$*$ B$(2$ weeks$),$A

$*$ C$(4$ weeks$),$B

$*$ D$(1$ weeks$),$C&F

$*$ E$(3$ weeks$),$A

$*$ F$(3$ weeks$),$E

Which activities are on the critical path?

A$-$ A$,$B$,$C$,$D $($Poe$)$

B$-$ A$,$B$,$C$,$D$,$E$,$F $($Hammam$)$

C$-$ A$,$E$,$F$,$D

Q$13$: The principles of lean thinking:

A$-$ Apply to knowledge work, but the principle of 'tight specification of work$$ must be softened and applied only to those part that are more repetitive. $($Perplexity$)$

B$-$ apply to knowledge work in general, but the principle of specifying $$direct and simple flows" does not apply

C$-$Do not apply to knowledge work, they are appropriate for manufacturing or repetitive activities $($Poe$)$

Q$14$: Business Process Reengineering

A$-$ Reliability is increased by establishing redundant checks

B$-$ Efficiency is not necessarily considered as the sole improvement yardstick

C$-$ Tasks are possibly outsourced to either suppliers or customers

Q$15$: The throughput time of a process tells you

A$-$ The minimum time a unit takes to go through the process

B$-$ The output of the process considering all its stages

C$-$ The working capital tied in the process from beginning to end

Q$16$: In a back$-$office insurance process insurance policies are sent to a service center for final approval. A queue often builds at this stage, with hundreds ofpolicies waiting to be processed by the service center. To reduce this queue, you would

A$-$ Simplify the insurance policy document $($Perplexity$)$

B$-$ Provide customers with a clear estimate of wait times

C$-$ Apply a virtual queuing system $($Poe$)$

Q$17$: A resilient process is one where:

A$-$ Output does no