Q#$1-$ Total Quality Management is an important "View of Quality" that is foundational for many companies. At a high Level, explain what TQM seeks to accomplish in an organization? Identify a couple of the "Values" that characterize TQM and talk about how they can help a company.

Q#$2--$ The Costs of Quality can be a significant expense for a company and can weigh heavily on the Bottom Line $($profits$),$ Identify the $4$ major costs and discuss what at least two of them mean.

Q#$3-$ Following the DMAIC method for Quality Management has helped many companies achieve strong Quality results. Identify the steps in this process. What does CTQ mean in this process and how is it used.