Q$1.$ What does "functional integration" and "interoperability" mean in the context of IT$?$ Why are functional integration and interoperability important not only to the administrator $($of the state of Massachusetts$)$ but also to the public? In what kind of situations might public access to data $--$ or lack of access $--$ be an issue in public sector settings?

Q$2.$ Based on the case, elaborate on the pros and cons of open standards vs$.$ proprietary software$/$standards$.$ Provide supported details from the case where it is appropriate.