$$ Q $2$: Describe the "performance $-$ expectation gap" found in the case. What were the stakeholders' $($consumers$,$ employees, legislators$)$ expectations, and how did they differ from Robinhood's performance?

$$ A performance $$ expectation gap can be defined as the difference between what is expected of an employee $/$ team, versus what is actually happening. The gap found in this case study is

$$ Q $4$: Apply the issue management life cycle process model to this case. Which stages of the process can you identify?

$$ Q $6$: If you were a member of Robinhood's leadership team, what would you have decided to do $($or not to do$)$ in the face of emerging concerns about online investing apps?