Q # 2: Read and analyse the provided sample business communication using the COPE model. Provide reasons for whether all or some elements of the COPE model are applied by the writer. Specify each one and provide detailed reasoning to justify your analysis. (8 marks)

Sunday, January 24, 2021

Dear Nathan,

Please accept our sincerest thanks and gratitude for your recent purchase with us! It was truly our pleasure to serve you.

Here at Olson Furniture, we strive to provide the highest level of service possible. We hope that your experience with us was a pleasant one, and hope that we can be of service to you again in the future. As a valued customer, your comments and opinions are very important to us. If you have any concerns, questions or comments, we hope that you will bring them to our attention.

If there are any other ways that we can serve you better at this time or in the future please let us know. Thank you once again for your business, and we will look forward to serving you again in the future. Please contact us if we can be of further service.

Sincerely,

John Junior Sales Representative,

Olson Furniture

jjunior@olsonfurniture.com