Question: Q . ( 3 ) A local grocery store has noticed that its customer base is shrinking. The management team has studied the market and

. (3)

A local grocery store has noticed that its customer base is shrinking. The management team has studied the market and determined that there is no new competition in the area. Based on some random conversations with customers, they feel the issue might revolve around customer service. Since customer service perceptions are based on employee actions, the manager and owner have decided to involve all their employees.

Q.(3) A local grocery store has noticed that its customer base

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