Q 4. Coaching and mentoring are the same thing. True or False? Q 5. If or when unethical practices happen in a business, some of the initial focus areas to investigate are the principles and standards of the leadership. True or False? Q 6. Credibility is the ability to build trust with followers and gain their respect, loyalty and commitment. True or False? Q 7. Personal rewards, job satisfaction and employee retention are important leadership strategies that contribute to productive and efficient organisational cultures. True or False? Q 9. Which one of these is NOT a correct statement: Best leaders are those who: A. recognize that situational and follower factors can either restrict or enable a successful change process B. develop a change strategy without consulting others, to protect their company's competitive advantage C. create or 'paint' a compelling vision of the future that followers and customers can believe in and support D. formulate and execute a plan that moves their vision and goals from dreams to reality Q 9. Which one of these options is NOT a wise conflict resolution strategy for leaders: A. Aim to work towards a resolution by looking at longer-term goals rather than short-term goals B. Seek win-win outcomes that try to satisfy both sides' needs and their continuing interests C. Accommodation: give in to another's concerns without making any effort to achieve one's own aims or protect one's interests