Q$4.$ The case concluded that

"Based upon the case study, the interventions that influenced the behaviour negatively are:

a$.$ The lack of management attention in general;

b$.$ The passive attitude of management $($lack of confession$)$;

c$.$ The indistinctness of management;

d$.$ The leadership on site

e$.$ Not having a clear strategy."

Which Information Technology Infrastructure Library lifecycle process$($es$)$ would you use to fix

each of those negative behaviour items $($a$-$e$)$ above? Please elaborate your answer with

convincing discussions.