Q$.5$ Decision Making

Alpha Pvt$.$ Ltd$.$ Alpha makes and distributes products from more than $10$ international

pharmaceutical and health care companies. Mr$.$ Nataraj is responsible for managing existing clients

and also to get new clients. He manages a number of sales representatives. Important customers

have a dedicated sales representatives, while other sales representatives try to get new clients. One

day an important customer $($Good Health Hospital$)$ called Mr$.$ Nataraj and complained that Mr$.$

Bhavan $($the sales representative$)$ was ineffective and insisted he be removed, or else they would

not give any business. Here are Mr$.$ Nataraj's thoughts:

$$ The track record of Mr$.$ Bhavan was good and he was liked within the company. Dismissing

him or even transferring him to a new region will affect the morale of the work force.

$$ Good health hospitals is a major customer and gives good business. Losing the hospital is not

an option. Therefore the demands of the hospital have to be met.

Question: If You were Mr$.$ Natraj, how will you solve this issue?