Q. 9

CASE STUDY: Happy meals business has recently expanded and serves a total of 4 suburbs. The business has a very effective delivery service. Their focus is on providing home cooked meals to customers who dont have time to cook or would like a night off. The owner employed 4 chefs and purchases all the ingredients for the meals of the different suburbs. Different suburbs have different preferences and favourite meals. The triple bottom line includes:

a.The social bottom line, the economic bottom line and the international bottom line.

b.The economic bottom line, the environmental bottom line and the international bottom line.

c.The social bottom line, the economic bottom line and the environmental bottom line.

d.The social bottom line, the environmental bottom line and the international bottom line.

Q.10

CASE STUDY: Happy meals business has recently expanded and serves a total of 4 suburbs. The business has a very effective delivery service. Their focus is on providing home cooked meals to customers who dont have time to cook or would like a night off. The owner employed 4 chefs and purchases all the ingredients for the meals of the different suburbs. Different suburbs have different preferences and favourite meals. The following statement reflects the variety dimension as portrayed in the case study.

a.The operational processes are stable.

b.The operations functions are centralised.

c.There is flexibility to match customer needs.

d.The process of making various dishes in mass requires specialised equipment.

Q.11

CASE STUDY: Happy meals business has recently expanded and serves a total of 4 suburbs. The business has a very effective delivery service. Their focus is on providing home cooked meals to customers who dont have time to cook or would like a night off. The owner employed 4 chefs and purchases all the ingredients for the meals of the different suburbs. Different suburbs have different preferences and favourite meals. With reference to the five performance objectives, answer the following question. The dependability objective in our case study can best be explained as follows:

a.Changing orders as per customer need

b.Ensuring that the meal is cooked at the promised delivery time

c.Cooking meals as quickly as possible

d.Making the meals as per customer order

e.Ensuring high productivity to minimise costs