Question: Q. Develop a process map for the process of handling food shipments at a FoodMore Grocery Store: If a truck that contains perishable items (such

Q. Develop a process map for the process of handling food shipments at a FoodMore Grocery Store: If a truck that contains perishable items (such as dairy, meat, or produce) arrives at a FoodMore store, the temperature of the truck has to be checked to ensure that the items were transported properly. Each product category has a product data sheet that defines the acceptable temperature range for the truck. If the truck is not in the proper temperature range for the product category, then all items of that category are rejected. More than one product category may be on a truck if the temperature ranges for the products are compatible. As cases are removed from the truck, they are checked for damage. Any damaged cases are rejected. The expiration dates are checked against the date information on the product data sheets to make sure each case will have an acceptable minimum shelf life. If a case has an unacceptable expiration date, then the case is rejected. Differing processing steps are followed for all accepted cases depending on whether they are perishable or not. Once a case of perishable food is accepted, it is moved immediately to the cooler to wait further processing. Some products, like beef, pork, whole chicken, and cheese, are bought in bulk and must be cut and packaged before being put on the shelves. The processing procedures are defined in the product data sheets for each food. Bulk foods are processed on an as-needed basis, and a stock clerk takes the processed packages to the appropriate location in the store immediately after they are processed and packaged. The stock clerk also provides one last check of package integrity before placing the items on the shelves and display cases. If the package is damaged, the item is discarded. If an item is not perishable, it is placed in the storeroom and then moved onto a store shelf when the number of items on the shelves gets low. The stock clerks also check the package integrity of the nonperishable items before placing them on the shelves, looking for things like dents in cans. Depending on the level of damage, dented cans may be marked down in price and placed on the shelves in a special reduced price area. The clerks might discard the items if the damage is too great. Once items are on the store shelves, they must be monitored periodically to make sure that the expiration dates have not been exceeded. If an item is getting close to its expiration date, the price may be marked down for quick sale. If the expiration date has been exceeded, it must be discarded

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