$q,$ has four components, including $q,,$ which is the ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking and get in the way of what needs to be done.

Emotional intelligence is particularly important for jobs that require a $$ degree of social interaction.

Select the best term to describe the following examples.

Example

Term

In an interview with McKinsey & Company, Larry Fink, the CEO of BlackRock, an investment company, says that his clients constantly ask, "What do I do with my money?"

But he points out that clients only come to businesses they trust, based on the messages given by company leaders. One of Fink's skills is delivering a message that creates a connection with clients, inspiring them to trust BlackRock with their money.

In $1972,$ Walter Mischel, a professor at Stanford University, conducted an experiment in which he offered young children a marshmallow to eat now$-$or three marshmallows if they could wait for $10$ minutes. When Mischel followed up on the children in later years, he found that the children who waited had better jobs, higher salaries, and other positive life outcomes.