Question: q , refers to the gap between customers' service expectations and the minimum level of acceptable service - or , the difference between what customers

q, refers to the gap between customers' service expectations and the minimum level of acceptable service-or, the difference between what customers ideally want and what they can accept before choosing the competition.
a. communication gap
b. responsiveness
c. knowledge gap
d. zone of tolerance
e. voice of customer
q, refers to the gap between customers' service expectations and the

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