Question: Q1. a) Define the Administration Process. b) Briefly explain the purpose of Procedures. c) Why is it important to establish routines in your workplace? Q2.
Q1. a) Define the Administration Process.
b) Briefly explain the purpose of Procedures.
c) Why is it important to establish routines in your workplace?
Q2. Explain the difference between a policy and a procedure.
Q3. a) Outline the steps of an administrative procedure.
b) Develop a 5-step procedure for staff answering the phone.
Q4. What is a business Plan? List 5 things that need to be included in a business plan.
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