Q1.

Ch4: What is the second step in problem solving?

Group of answer choices

a) Define or identify the problem.

b) Generate alternatives or possible solutions.

c) Assess and implement an alternative.

d) Collect and analyze information.

Question 2

Ch4: Which strategy will help you stay motivated toward meeting your goals?

Group of answer choices

a) Measure your progress.

b) Resist interference.

c) Reward yourself.

d) All of the above

Question 3

Ch4: Which is NOT a correct statement about the benefits of physical activity?

Group of answer choices

a) It promotes better balance that can reduce falls among older adults.

b) It may increase the pain associated with arthritis.

c) It reduces the symptoms of anxiety and depression.

d) All of the above

Question 4 Ch4: Which statement about managing your workspace is correct?

Group of answer choices

a) A clean, neat, and organized workspace demonstrates your professionalism.

b) An organized work area saves you time.

c) Knowing where things are helps you feel relaxed and in control.

d) All of the above

Question 5

Ch4: A time waster you cannot control is

Group of answer choices

a) disorganization.

b) interruptions.

c) e-mail.

d) You can control all of the above.

Question 6

Ch4: An example of an emotional problem associated with long-term stress is

Group of answer choices

a) headaches.

b) chest pain.

c) self-rejection.

d) sleeping problems.

Question 7

Ch4: Which strategy will help you avoid or minimize interference?

Group of answer choices

a) Visit with your coworkers during lunch or on your break.

b) Keep your phone conversations effective but brief.

c) Group like tasks together and handle them at the same time.

d) All of the above

Question 8

Ch4: Which is an example of long-term stress?

Group of answer choices

A) not getting along with your coworkers

b) going to a job interview

c) answering a busy telephone

d) handling clients and customers

Question 9

Ch4: Perfectionism is

Group of answer choices

a) putting a task aside with the intention of doing it later.

b) the worry and anxiety you feel when you react to pressure from others or yourself.

c) a propensity for setting extremely high standards and being displeased with anything else.

d) forward movement toward a goal.

Question 10

Ch4: To avoid procrastination, you should

Group of answer choices

a) take the time each day to create a to-do list.

b)set a time limit.

c) do the most difficult or least desirable task early to get it out of the way.

d) All of the above

Question 11

Ch5: The chapter advises using a(n) ______ to decide the right direction to go ethically.

Group of answer choices

a) personal mantra

b) trusted advisor

c) ethical road map

d) set of rules

Question 12

Ch5: Which is NOT an appropriate step when handling sexual harassment?

Group of answer choices

1) Know your rights.

2) Talk to your friends.

3) Keep a record of all harassment incidents.

4) All of the above are appropriate steps.

Question 13

Ch5: Unethical values can

Group of answer choices

a) be changed by making a habit of doing the right thing.

b) be changed by focusing on doing the opposite.

c) almost never be changed.

d) Both a and b

Question 14

Ch5: Your company just signed a contract with Company A after considering two other Asian companies. The rejected companies had questionable records with regard to employee safety. This ethical decision is an example of your company being

Group of answer choices

a) globally aware.

b) environmentally responsible.

c) honest.

d) committed to diversity and nondiscrimination.

Question 15

Ch5: Laura supervises a team of administrative associates. Jay complains to her that his three teammates have acted irresponsibly. She immediately sends an e-mail ordering the teammates to apologize to Jay. Laura

Group of answer choices

a) prevented future problems by dealing with the situation quickly.

b) should have gotten all the facts before demanding the apology.

c) should have let the team settle the problem instead of getting involved.

d) None of the above

Question 16

Ch5: Which action or decision is NOT illegal according to federal law?

Group of answer choices

a) to pay a man more than a woman for equal work in the same workplace

b) to refuse to hire a job candidate because she is pregnant

c) to dismiss an employee because he has been diagnosed with diabetes

d) All of the above are illegal.

Question 17

Ch5: Joan is late for work every day. When confronted by her supervisor, she says it is because traffic is terrible on her commute. Her response shows a lack of

Group of answer choices

a) responsibility.

b) accountability.

c) dependability.

d) All of the above

Question 18

Ch5: At Laine's company, several employees tell sexually oriented jokes and hang suggestive posters in the break room. She and some other employees have complained to the supervisor that these actions are crude and offensive. The situation could be _____ sexual harassment.

Group of answer choices

a) quid pro quo

b) hostile environment

c) Both of the above

d) Neither of the above

Question 19

Ch5: Research shows that in organizations with a strong ethical culture

Group of answer choices

a) employees feel less pressure to act unethically.

b) employees are more likely to report misconduct.

c) there is a higher incidence of employee-reported ethical violations.

d) Both A and B

Question 20

Ch5: Which is a violation of confidential information?

Group of answer choices

a) forwarding Lucien's e-mail to Louise without Lucien's permission

b) mentioning a coworker's age, which you know from personnel records, in a friendly conversation

c) placing a note that contains personal information in an office mailbox

d) All of the above

Question 21

Ch6: According to General Ronald Fogelman, which quality besides sincerity does a leader with integrity possess?

Group of answer choices

a) consistency

b) substance

c) good finisher

d) All of the above

Question 22

Ch6: Helping employees grow and succeed is a concept associated with the _____ leadership theory introduced by Robert Greenleaf.

Group of answer choices

a) servant

b) autocratic

c) situational

d) lifelong

Question 23

Ch6: Seeing yourself as competent and able to the job, and knowing your weaknesses but not being deterred by them, are part of the leadership trait of

Group of answer choices

a) responsibility.

b) vision.

c) self-management.

d) confidence.

Question 24

Ch6: Which writer and researcher identifies five levels of leadership: executive, effective leader, competent manager, contributing team member, and highly capable individual?

Group of answer choices

a) Robert Greenleaf

b) Stephen Covey

c) Peter Senge

d) Jim Collins

Question 25

Ch6: Which qualities does Jack Welch believe a leader should possess?

Group of answer choices

a) integrity, intelligence, and emotional maturity

b) an upbeat attitude and the ability to convey it to others

c) the abilities to make tough decisions and to get things done

d) All of the above

Question 26

Ch6: A leader who asks for input and solutions from employees is demonstrating which method of successful leadership?

Group of answer choices

a) investing in people

b) asking questions

c) setting a good example

d) communicating effectively

Question 27

Ch6: Which writer and researcher is associated with the theory that a leader should set a good example, involve employees in setting goals, align company practices and values, and let employees decide how to achieve goals?

Group of answer choices

a) Peter Senge

b) Stephen Covey

c) Robert Greenleaf

d) Jim Collins

Question 28

Ch6: Begin with _____ is common advice that emphasizes the importance of developing a strategy when serving as a leader.

Group of answer choices

a) the end in mind

b) setting an example

c) communication

d) investing in people

Question 29

Ch6: Which writer and researcher is associated with the theory that calls for leaders to be designers, teachers, and stewards?

Group of answer choices

a) Peter Senge

b) Stephen Covey

c) Robert Greenleaf

d) Jim Collins

Question 30

Ch6: A _____ leader makes sure employees have the skills, supplies, and equipment to do their work well.

Group of answer choices

a) responsible

b) visionary

c) lifelong

d) confident