Q1.

Ch4: What is the second step in problem solving?

Group of answer choices

Define or identify the problem.

Generate alternatives or possible solutions.

Assess and implement an alternative.

Collect and analyze information. Question 2 Ch4: Which strategy will help you stay motivated toward meeting your goals?

Group of answer choices

Measure your progress.

Resist interference.

Reward yourself.

All of the above Question 3 Ch4: Which is NOT a correct statement about the benefits of physical activity?

Group of answer choices

It promotes better balance that can reduce falls among older adults.

It may increase the pain associated with arthritis.

It reduces the symptoms of anxiety and depression.

All of the above Question 4 Ch4: Which statement about managing your workspace is correct?

Group of answer choices

A clean, neat, and organized workspace demonstrates your professionalism.

An organized work area saves you time.

Knowing where things are helps you feel relaxed and in control.

All of the above Question 5 Ch4: A time waster you cannot control is

Group of answer choices

disorganization.

interruptions.

e-mail.

You can control all of the above. Question 6 Ch4: An example of an emotional problem associated with long-term stress is

Group of answer choices

headaches.

chest pain.

self-rejection.

sleeping problems. Question 7 Ch4: Which strategy will help you avoid or minimize interference?

Group of answer choices

Visit with your coworkers during lunch or on your break.

Keep your phone conversations effective but brief.

Group like tasks together and handle them at the same time.

All of the above Question 8 Ch4: Which is an example of long-term stress?

Group of answer choices

not getting along with your coworkers

going to a job interview

answering a busy telephone

handling clients and customers Question 9 Ch4: Perfectionism is

Group of answer choices

putting a task aside with the intention of doing it later.

the worry and anxiety you feel when you react to pressure from others or yourself.

a propensity for setting extremely high standards and being displeased with anything else.

forward movement toward a goal. Question 10 Ch4: To avoid procrastination, you should

Group of answer choices

take the time each day to create a to-do list.

set a time limit.

do the most difficult or least desirable task early to get it out of the way.

All of the above Question 11 Ch5: The chapter advises using a(n) ______ to decide the right direction to go ethically.

Group of answer choices

personal mantra

trusted advisor

ethical road map

set of rules Question 12 Ch5: Which is NOT an appropriate step when handling sexual harassment?

Group of answer choices

Know your rights.

Talk to your friends.

Keep a record of all harassment incidents.

All of the above are appropriate steps. Question 13 Ch5: Unethical values can

Group of answer choices

a) be changed by making a habit of doing the right thing.

b) be changed by focusing on doing the opposite.

c) almost never be changed.

d) Both a and b Question 14 Ch5: Your company just signed a contract with Company A after considering two other Asian companies. The rejected companies had questionable records with regard to employee safety. This ethical decision is an example of your company being

Group of answer choices

globally aware.

environmentally responsible.

honest.

committed to diversity and nondiscrimination. Question 15 Ch5: Laura supervises a team of administrative associates. Jay complains to her that his three teammates have acted irresponsibly. She immediately sends an e-mail ordering the teammates to apologize to Jay. Laura

Group of answer choices

prevented future problems by dealing with the situation quickly.

should have gotten all the facts before demanding the apology.

should have let the team settle the problem instead of getting involved.

None of the above Question 16 Ch5: Which action or decision is NOT illegal according to federal law?

Group of answer choices

to pay a man more than a woman for equal work in the same workplace

to refuse to hire a job candidate because she is pregnant

to dismiss an employee because he has been diagnosed with diabetes

All of the above are illegal. Question 17 Ch5: Joan is late for work every day. When confronted by her supervisor, she says it is because traffic is terrible on her commute. Her response shows a lack of

Group of answer choices

responsibility.

accountability.

dependability.

All of the above Question 18 Ch5: At Laine's company, several employees tell sexually oriented jokes and hang suggestive posters in the break room. She and some other employees have complained to the supervisor that these actions are crude and offensive. The situation could be _____ sexual harassment.

Group of answer choices

quid pro quo

hostile environment

Both of the above

Neither of the above Question 19 Ch5: Research shows that in organizations with a strong ethical culture

Group of answer choices

a) employees feel less pressure to act unethically.

b) employees are more likely to report misconduct.

c) there is a higher incidence of employee-reported ethical violations.

d) Both A and B Question 20 Ch5: Which is a violation of confidential information?

Group of answer choices

forwarding Lucien's e-mail to Louise without Lucien's permission

mentioning a coworker's age, which you know from personnel records, in a friendly conversation

placing a note that contains personal information in an office mailbox

All of the above Question 21 Ch6: According to General Ronald Fogelman, which quality besides sincerity does a leader with integrity possess?

Group of answer choices

consistency

substance

good finisher

All of the above Question 22 Ch6: Helping employees grow and succeed is a concept associated with the _____ leadership theory introduced by Robert Greenleaf.

Group of answer choices

servant

autocratic

situational

lifelong Question 23 Ch6: Seeing yourself as competent and able to the job, and knowing your weaknesses but not being deterred by them, are part of the leadership trait of

Group of answer choices

responsibility.

vision.

self-management.

confidence. Question 24 Ch6: Which writer and researcher identifies five levels of leadership: executive, effective leader, competent manager, contributing team member, and highly capable individual?

Group of answer choices

Robert Greenleaf

Stephen Covey

Peter Senge

Jim Collins Question 25 Ch6: Which qualities does Jack Welch believe a leader should possess?

Group of answer choices

integrity, intelligence, and emotional maturity

an upbeat attitude and the ability to convey it to others

the abilities to make tough decisions and to get things done

All of the above Question 26 Ch6: A leader who asks for input and solutions from employees is demonstrating which method of successful leadership?

Group of answer choices

investing in people

asking questions

setting a good example

communicating effectively Question 27 Ch6: Which writer and researcher is associated with the theory that a leader should set a good example, involve employees in setting goals, align company practices and values, and let employees decide how to achieve goals?

Group of answer choices

Peter Senge

Stephen Covey

Robert Greenleaf

Jim Collins Question 28 Ch6: Begin with _____ is common advice that emphasizes the importance of developing a strategy when serving as a leader.

Group of answer choices

the end in mind

setting an example

communication

investing in people Question 29 Ch6: Which writer and researcher is associated with the theory that calls for leaders to be designers, teachers, and stewards?

Group of answer choices

Peter Senge

Stephen Covey

Robert Greenleaf

Jim Collins Question 30 Ch6: A _____ leader makes sure employees have the skills, supplies, and equipment to do their work well.

Group of answer choices

responsible

visionary

lifelong

confident