Q.1. Read cach statement carefully and determine whether the statement is true or false. Please fill in the answers in the table given below by writing "True" or "False" in the space provided. (Rubrics: 01 mark each for correct answer, for 12 statements - Total 12 marks) Question Answert 10 Professional services are equipment-based rather than people-based a Ryanair use one type of aircraft to decrease its operations cost. > Company's values and ethics play an important role for the development of operations strategy Process types are defined by the volume and variety of items they process In professional services client contact level is high. During externally supportive stage, organization aligns operations to the overall business strategy Measurement of productivity in service industry is difficult An unplanned strategy that arises in response to sudden opportunities and challenges is called intended strategy Operations strategy focuses on long-term capacity decisions. - Functional strategy depends on technology and staff skills. 1 Product/service design has an impact on the process design and vice versa. 1) Mass processes are highly capital-intensive and automated Le Word