Q1 The following table shows data on the average number of customers processed by several bank service units each day. The hourly wage rate is 100 dollars, the overhead rate is 1.0 times labor cost, and material cost is 25 dollars per customer.

Unit Employees Customers Processed/Day

A 4 30

B 5 40

C 6 50

D 7 60

1) Compute the labor productivity and the multifactor productivity for each unit. Use an eight-hour day for multifactor productivity.

2) Suppose a new, more standardized procedure is to be introduced that will enable each employee to process one additional customer per day. Compute the expected labor and multifactor productivity rates for each unit.

3) based on the forecasting, it is expected that the number of Customers will increase by 10%. Do you support the manager's plan to hire one more employee for each department? compare your results by (2)

Q2: Answer the following questions:

1) Boeings strategy appears to focus on its 777 midsize planes ability to fly into smaller, nonhub airports. Rival European Airbuss strategy appears to focus on large planes. Compare the advantages and disadvantages of these two strategies.

2) If you can implement more than forecasting technique, explain how to compare the obtained results in order to rely on one of them.

3) Explain two qualitative forecasting techniques one of them internal and the other is external.

4) Differentiate between efficiency and productivity?

5) Explain the importance of identifying and differentiating order qualifiers and order winners.

6) List five important differences between goods production and service operations; then list five important similarities

7) Briefly explain the four basic sources of variation, and explain why it is important for managers to be able to effectively deal with variation.

8) Discuss the various impacts of outsourcing.