Q1: Write 300word essay on what is your definition of service.

Q2: Let's think about this perspective on life is service: " Life is Service: The one who progresses is the one who gives a little more, a little better service." - Ellsworth Statler

Thinking about Service Provider Basics, what are the big takeaways for you? Also, take some time to research Ellsworth Statler and write few sentences on Ellsworth Statler's life and background including why he is relevant in the service industry.

Q3: Service isn't always easy to deliver. What makes it difficult? Usually the customer. Watch this video (below) and think about what went wrong. What could Brad have done differently? (Your response should be7sentences).

https://youtu.be/DWHHQ3Rz534