Q10. From the 'one page' business plan below (refer appendix 5), identify the major events, processes or objectives (and their time frames) that will require additional resources in 2016.

Appendix 5

Clearwater Pty Ltd - 2017

One Page Business Plan

July16 to June17

Vision:

To be the 'first choice' water distributor for Gold Coast businesses and residents

Mission:

To deliver quality with all facets of our business including water delivery, product innovation and relationship management

Key Objectives/strategies:

• Align vision, mission and business strategies
• To increase 'bottled water' market share from 25% to 45% by end of 2016
• Develop water cooler business will year target of 100 customers
• Build service department with target of $200 per customer for target 100 customers
• Build accountability across the entire organisation
• Identify and hire Sales Manager starting from July 2016
• Achieve profit for financial year 2017/18
• Simplify business planning process with one page document
• Develop a budget for 2017 that includes key objectives

Action Plans

• Month 1 (Employ S&M manager for $50000 plus super)
• Month 2 (Revision of business processes - Accounting audit)
• Month 3 (Conduct WH&S audit - Develop marketing campaign for businesses $1,000)
• Month 4 (Develop marketing campaign for residents $1,000)
• Month 5 (Review logistics operation and identify efficiencies)
• Month 6 (Christmas event for customers and partners)
• Month 7 (Half yearly business report and KPI review)
• Month 8 (Follow up marketing campaign for businesses $1000)
• Month 9 (Follow up marketing campaign for residents $1000)
• Month 10 (Salary/wage review)
• Month 11 (Business planning day)
• Month 12 (Develop and distribute business plan and associated budget)