Q.1.1 Within management there are four different activities that are important. These activities form the corner stone of what each manager must do as part of his daily tasks. With the use of original examples, explain these activities in depth. (20)

Q.1.2 Mintzberg's seminal study of managers and their jobs revealed that most of them focused on three fundamental managerial roles that arise directly from formal authority: interpersonal roles, informational roles and decisional roles. Differentiate between these roles and provide relevant examples to support your discussion. (20)