Question: q15 and q16 Question 15 1 Point Sit-Cafe managers continuously assess how well customer-contact employees perform their jobs. The managers are explicitly aiming to conduct

q15 and q16

q15 and q16 Question 15 1 Point Sit-Cafe managers

Question 15 1 Point Sit-Cafe managers continuously assess how well customer-contact employees perform their jobs. The managers are explicitly aiming to conduct this type of control as it directly leads to increasing the A levels of innovation and creativity. B accuracy and unity characteristics. flexibility and innovation controls. D sales representative responsiveness to customers needs. transformational controls. Question 16 1 Point To get an organization to change, managers must find: A A way to decrease forces for change, decrease resistance to change B A way to balance forces for change and resistance A way to decrease forces for change, increase resistance D A way to increase forces for change, reduce resistance to change, or do both E A way to increase forces for change, increase resistance to change

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