Q1(a)

Give the most pertinent (only 1 required) key performance indicator (KPI) that you will use to evaluate your business for each of the following categories

Customer satisfaction

Financial health

Organizational growth

Process efficiency / effectiveness

(b)

In an organization with highly political environment, what steps will you take to:

Increase your Power Base

Show power

Enhance Collaboration

What does it mean to control the decision premises?

(c)

How do you plan to combat the following crisis at different stages of growth in your company? Which stages these crises are likely to appear?

Leadership crisis

Succession / delegation crisis

Red tape crisis

Organizational decline