Q1A Recommendations to enhance user experience for the following: 1. Provide specialized training 2.Focus on staff training and allocation 3.Encourage employees to practice concise communication in various scenarios such as role playing. 4.Facilitate regular communication and collaboration to ensure accurate timely update on product availability. 

Q1B Problem statement Tangs customers lifestyle and demographic. How can we encourage millennials to patronize our store? How can we delight customers to be totally satisfied with our product offerings and services? And how can we retain millennials to be our loyal customers?