Question: Q2. (a) How could TQM (total quality management) tools be used for improving the quality of services at McDonald's or any other fast food company

Q2. (a) How could TQM (total quality management) tools be used for improving the quality of services at McDonald's or any other fast food company of your choice (provide specific examples illustrating the use of specific tools)? (b) Provide examples of internal and external failure costs relevant to a fast food chain. (c) There are four categories of costs of quality. Which categories are captured in the quality loss function? Which category is relatively difficult to measure? Why? (2 marks for (a), 1 mark for (b), and 2 marks for (c))

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