Question: Q2: Discuss (with examples): a) salespersons communication process b) barriers to effective communication c) effective verbal and non-verbal communication techniques (Marks-15) Q3: Discuss the process

Q2: Discuss (with examples): a) salespersons communication process b) barriers to effective communication c) effective verbal and non-verbal communication techniques (Marks-15) Q3: Discuss the process and strategies to identify and qualify sales prospects using a variety of prospecting methods and guidelines. (Marks-15) Q4: Discuss (with examples) effective probing and listening techniques. (Marks-15)

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