Q2) Multiple Choice Question.

1) To make a message concise

		thorough lead ins to the main clause are used
		fewest possible words are used to express an idea
		repeating a key idea is necessary
		passive voice should always be used

2) The closing of an Email contains

		The background information
		Action information, dates or deadlines
		greetings
		The main idea/purpose of the message

3) Sending an Email may not be necessary if

		if the message is very short
		a phone call or text message is possible
		If the relationship with the receiver is formal
		if the cost of sending it is too high

4) CLARITY requires us to

		use precise and familiar words for communication
		not use jargon
		be polite and courteous, always
		frequently clear our inbox

5) When replying to a question, your answer

		should always be humorous
		will still be good if it gives a general idea
		should be as brief as possible
		should also provide information which the sender may not have asked explicitly

Course: Communication Skills