Q3. Do you think a centralized or decentralized organizational structure is more effective and why (see Figure 1 )? Provide an example and provide at least one credible source to support your response.

Q4. How does operations management differ in the service industry from operations management in the production of goods? Be sure to use and cite at least one credible source to support your initial post.

Centralized Decentralized . Greater top-management control . Better adaptation to customer wants . More efficiency . More empowerment of workers . Simpler distribution system . Faster decision making . Stronger brand/corporate image . Higher morale Advantages . Less responsiveness to customers . Less efficiency . Less empowerment . Complex distribution system . Interorganizational conflict . Less top-management control . Lower morale away from . Weakened corporate image Disadvantages headquarters