Question: Q5 CASE 3: Whirlpool and Web Services: Maximizing Value from an ERP System (CLO1.2) (1.5 Marks) Whirlpool is moving beyond the traditional ERP system into

Q5 CASE 3: Whirlpool and Web Services: Maximizing Value from an ERP System (CLO1.2) (1.5 Marks)

Whirlpool is moving beyond the traditional ERP system into Web services for its Web site and phone support system. Using SAPs NetWeavers service-oriented architecture, Whirlpool can be more flexible and responsive. Whirlpool can outsource its Web page portal design because with service-oriented architecture, the Web page is separated from the underlying order-processing system. In fact, Whirlpool has been able to change its Web page in two to three days with this new flexibility, which extends to nonstandard devices such as PDAs. In Whirlpools phone support, three different areas are linkedthe phone system, the product-tracking system, and the production systemwhich results in more efficiency.

Note that these three areas originate from one in-house system and two different software systems.

Questions:

1. Imagine you run a financial services company. How would service-oriented architecture help you in running your business?

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