Question: Q_(A)Explain customer relationship management systems and how they can help organizations understand their customers. Q_(B) During the current situation (COVID-19) most of the organizations use

Q_(A)Explain customer relationship management systems and how they can help organizations understand their customers. Q_(B) During the current situation (COVID-19) most of the organizations use CRM to promote their sales, Critically, show how Amazon success in their business with help of utilizing their relationship with customer. Q_(C)Elaborate on how organizations could evaluate customer management, show how Amazon benefit from this step Q_(D)Reflect on the experiences of working on your TMA, and assess how it has developed your understanding of the course concept

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