Qst 2

Question 1 24 Marks Study the scenario and complete the questions that follow Sales Staff at DELL LTD sumes is the Human Resources Manager of DELL LTD. DELL LTD a medium sed companying computer systems to business. The main icon of the business is is outgoing founder Peter Parker He has built the company on puing his focus on his staff and believing in happy to produces results. The company's incentive schemes, and flexible work hours are allowed to invest in his start morale James came to work early on Monday moming atter a relaxing weekend way with family. Aknees on his door starts off yet another challenging week of dealing with personnes Tyron the Sales Manager enters. He manages the sales representatives Trevor, Sue and Jayson The key to the success of the sales department is to keep these employees as motivated as possible Here is a brief summary profile on each of these subordinates: Trevor is the type of employee who is hard to figure out His boome much higher than average. He greatly enjoys his family wite and 3ds and he thinks they should be contial to the Trevor belves in the values of that culture. As a result the things that the company.com him really inspire him vety. He fonts that the job is simply means of financing his family's bask needs and elseOverall, Trevor does an adequate and is very conscientious, but almost get him to do more have failed. He is charming and trendy, but he values family of more than work Me. He is pretty much here to do his own thing as long as the meets the standarde et performance Sue is in many respects opposite from Trevor the Trevor, she salle person. Unlike Trevor Se responds wel to the company's rules and has a high degree of personal loyalty to the company. The problem is that she cannot function independenty She does well with what is assigned to her, but she is not very creative or even dependable when she is on her own. She is a relatively shy person who not very assertive when dealing with people she best sellers and the department yet very good with administration COOBAS-344-Armed beck 2001V10 Sayson, on the other hand is a very assertive person. Money is to main motivator in life and he would readly change is for more money, He really works hard for the company but expects the company also to work for him. In his present job he can easily work at how the money Even though he has a family and is supporting his mother, he once quita jood when this employer didn't give him a rise on the promise that he was already making too much. His previous manager indicated that while Jayson does an excelent job for the company, his personality was so strong that they were glad to get rid of him. He never seeme satisfied and always pushes himself ander Tyron informs James that he is experiencing conflict in his department. New targets financial and the geographic areas for the New Year determined. The sales representatives are very hoy with the new system. Sue must travel more on her own and Jayson and happy with the potential prospects. All of them are on edge and tied to an argument in front of a customer. The had an argument with Sue as she forgot to give him a message regarding an appointment Question 2 30 Marks 2. Refer to the scenario in Question 1 and complete the question that follows: Use the team effectiveness model to evaluate the Sales Team at DELL. (30 Marks)