Quality Analysis for an Organization

For this, you will analyze an organization's quality management practices according to the Malcolm Baldridge National Quality Award criteria. You will rate the organization on seven different criteria, with supporting examples, and will make recommendations for quality improvements.

You are an analyst in the Operations department at XYZ Corporation. The leadership team of another company (your "client") is seeking XYZ's services because they are considering making improvements to their operations using the Malcolm Baldridge National Quality Award criteria. You have been tasked with creating a report to inform the client's decisions. How the client company can improve its operations by following the criteria laid out in the award. For this part, you will analyze the company and include some recommendations for how the company can make some improvements based on your analysis.

Note: The "client" in this scenario will be the company in which you are currently employed.

• Executive Summary
• Describe which dimensions of quality would be most important for the company's main product (from the eight dimensions) or service (from the five dimensions).
• Explain why you selected these particular dimensions.
• What are some challenges that organizations encounter in regard to managing quality?
• Explain why organizations should prioritize quality. Specifically:
• How can an improvement of quality impact an organization's productivity and production costs, as well as its profits?
• What are other benefits to the organization from pursuing quality?
• What are the potential negative effects on the organization of failing to pursue quality?