Question: Quality at JAMR should be defined by service, value, reliability of the experience and overall customers' satisfaction. JAMR s recent decline in tips could be

Quality at JAMR should be defined by service, value, reliability of the experience and overall customers' satisfaction. JAMRs recent decline in tips could be due to a variety of factors related to these quality indicators. Here are the perspectives of five different stakeholders, each with three dimensions of quality perception:

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