Quality can be defined as "customer satisfaction", which is the most commonly adopted definition. To satisfy the customer, the organization needs to meet its customer's requirements and/or exceeding their customer's expectations. To improve or sustains the quality, Total Quality Management (TQM) was introduced which is to ensure the quality of products and services, in which products and services of the quality required by the customers.

i. Identify and explain the suitable dimension of quality for the below situation:

a. Food Panda

b. Tyre

c. Product warranty

d. Bulb

e. T-shirt

ii. Quality Assurance (QA) and Quality Control (QC) is the combination of quality assurance, the process or set of processes used to measure and assure the quality of a product or service. Identify suitable responsibility either QA or QC for the below situation.

a. Development of sampling size

b. Plotting the check sheet

c. Interpreting the control chart

d. Answering the finding of the quality audit

e. Conducting visual inspection