Question: Quality control was easy when we started, but with so many locations, we just can't be everywhere at once. We need to determine how to

Quality control was easy when we started, but with so many locations, we just can't be everywhere at once.

We need to determine how to measure performance so that we can do so objectively for each location. But what types of performance measures should we examine?

Only financial measures

Only nonfinancial measures

Both financial and nonfinancial measures

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Quality control was easy when we started, but

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