Quality Cost Sheet For Week Ending March $2024$

Description $ USD $\%$ of Total

Prevention Costs

Quality Planning $4400$

Consumer Research $117590$

Documentation of quality Programs $3510$

Employee Training $6400$

Quality circles $13300$

Quality Improvement Project $22023$

Statistical Process Control $29112$

Quality Engineering $15555$

Quality Data Gathering, analysis and reporting $19100$

System development $9123$

TOTAL PREVENTION COSTS $2401131,8$

APPRAISAL COSTS

Audit of quality system $43930$

Supplier evaluation $300750$

In process inspection $200530$

Final Inspection $27250$

Supervision of testing and inspection $28333$

Inspection of raw materials $24737$

Field testing $17300$

TOTAL APPRAISAL COSTS $6428304,9$

Internal Failure Costs

Depreciation of test equipment $41343$

Rework $311731$

Machine downtime $350423$

Scrap $250570$

Debugging software $61450$

Retest of reworked products $231200$

Analysis of cause of defects $90999$

Total Internal Failure Costs $133771610,2$

External Failure Costs

Litigation $2123410$

Repair and beyond warranty replacement $950640$

Returns inwards $600426$

Product recall $2500840$

Customer complaints administration $930411$

Warranty repairs and replacement $1500999$

Loss of sales from reputation of poor quality $2300777$

Total External Failure Costs $1090750383,1$

Total Quality Cost $13128162100.$

Using the information above construct Joseph M$.$ Juran;s Optimum Model of total quality costs clearly shows cost of conformance $($COC$)$ and Costs of non$-$conformance $($CONC$)$ at Samsung