Question: Quality Find a recent example (within the last three months) of a company that has dealt with the impact of poor quality. Summarize the situation.

Quality

Find a recent example (within the last three months) of a company that has dealt with the impact of poor quality.

  • Summarize the situation.
  • Which one (or more) of the nine (9) dimensions of quality was/were impacted?
  • How did the company respond?
  • How did the quality concern affect customer satisfaction?
  • Would you respond the same? Why?
  • Or would you respond differently? Why?

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