Quality Improvement $(8-9$

Marks$)$

o Explain the concept

of Quality Improvement.

o Discuss how SoftDev

Inc. could have applied

Quality Improvement:

$$ Continuous

Improvement:

Regularly review

a n d i m p r o v e

processes.

$$ Root Cause

Analysis: Identify

and address the

underlying causes

of quality issues.

$$ Training and

Development:

Provide ongoing

training for team

members.