Question: Quality isi the degree to which a commodity meets its requirements of the customer at the start of its life. ISO900), ISO 9001 quallity systems

"Quality isi the degree to which a commodity meets its requirements of the customer at the start of its life. ISO900), ISO 9001 quallity systems do not give you quality and they never will. ISO 9001 is not designed to create quality. Quality is the experience of the customer. Product quality perception comes from your design specifications and manufacture standards achieved. Service qulaity perception comes from your service process design and customer contact impressions." With reference to the above statement, critically examine the five broad categories of quality. Provide practical examples to enhance your analysis.

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