Quality Management

Just need the correct letters for each answer no need to explain please.

Which of the following is NOT a reason to focus on the customer? a. Customers may easily switch to a competitors product or service b. The goods and services created are designed to meet the needs and c. Customers are difficult to please d. Customers are the ultimate judge of quality Which of the following does not represent a core value and concept that forms the basis for the Baldrige criteria? a. social responsibility b. focus on the present C. systems perspective d. agility The Malcolm Baldrige Award has seven categories, one of which is workforce focus. Which of these elements fall within that category? Workforce a. Environment b. Development c. Systems d. Processes Bill designs and maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise. Bill is Johns a. internal customer b. internal supplier c. external supplier d. external customer The customers investment in or commitment to a brand or product offering. a. Customer engagement b. Customer loyalty c. Customer satisfaction d. Customer commitment Errors, failures, off-specifications and defects all fall under this umbrella and they incur costs for the company. a. Deficiencies b. Fitness for use c. Conformance d. Features The use of quality concepts of measurement and inspection has been detected as early as: a. 500BC b. The early 1900 s c. The early 1800 s d. 1450BC What the organization should have to influence customer engagement: i) Integrity ii) Customer relationship a. I and ii b. neither inor ii c. i An effective leadership system is designed to accomplish all of the following except a. provide a structure for decision making b. encourage initiative and risk taking c. set expectation for performance improvement d. ensure that organization takes precedence over purpose and function An example of features on a manufactured product (automobile): a. Cars ability to start on cold days b. Steering and handling c. Power options (windows, steering wheel) d. Acceleration Which of Jurans quality trilogy addressed the process of meeting quality goals during operations? a. Quality control b. Quality improvement c. Quality planning Leaders who encourage employees to participate in quality improvement efforts and develop cross-functional teamwork and customer-supplier partnerships are demonstrating the leadership skills of a. vision b. self-understanding c. intuition d. empowerment Suppose an advertisement for an automobile stresses that the car does not need a tune-up for 100,000 miles. It can be best described that this advertisement is focusing on which product quality dimension? a. reliability b. competence c. tangibles d. empathy