QUALITY MANAGEMENT Tools Identification Consider the below scenarios. After reading each, decide which of the basic quality tools would be best suited to analyze the situation. The basic quality tools are: process map, root cause analysis, histogram, Pareto chart, scatter diagram, control chart and check sheet and WHY? 1. An IT project is conducting testing and is recording several types of test failures. The project management team wants to know which of the failure modes is most prevalent. 2. A construction project is using many subcontractors to do the work of the project. Defects are occurring periodically and the project manager wants to understand which factors are contributing to an increase in the defect rate and which factors are helping to lower the defect rate. 3. A process improvement project has implemented a change in a production process. The project team wants to be certain that the new process is performing as expected. 4. A new product development team failed to pass a design review because some of the development work was not completed according to the correct design standards. The team wanted to understand what the factors or causes were that created this scenario so that they can be certain it is not repeated. 5. A project experienced a delay while waiting for an approval on one of the deliverables. The deliverable required multiple sing-offs and at times was lost in administrative handling. The team wants to ensure this does not happen again. 6. A project manager felt that some of the core team members were consistently late completing tasks and other consistently early. She wanted to get a better understanding of their individual performance so she would be able to do a better job of monitoring and forecasting project performance. 7. On a product development project, the project manager noticed that most drawings required three submittals before they were approved. When he asked the reason he was told that it was no one item but that each drawing usually had multiple problems and there was no database or record that consolidated all the reasons on all the drawings. The project manager wanted to understand what types of problems were most common